Returns & Replacement

Return & Replacement Policy

Last Updated: DD Month YYYY

At Guggu Buggu, customer satisfaction is important to us. If you’re not completely satisfied with your purchase, please review our Return & Replacement Policy below.

1. Eligibility for Returns

You may request a return or replacement if:

  • The product is damaged during delivery.
  • You received the wrong item.
  • The product has a manufacturing defect.
  • The wrong size was delivered (if applicable).

To be eligible, the item must:

  • Be unused and unwashed.
  • Have all original tags attached.
  • Be returned in its original packaging.
  • Be free from stains, perfume, or damage caused after delivery.

2. Return Request Period

Return or replacement requests must be raised within 7 days* of receiving your order.

Requests submitted after this period may not be accepted.

3. Non-Returnable Items

The following items cannot be returned or replaced:

  • Products purchased during clearance or final sale.
  • Gift cards or promotional vouchers.
  • Products damaged due to misuse or improper care.
  • Items without original tags or packaging.

4. How to Request a Return

To request a return or replacement, contact us with:

  • Order ID
  • Product Name
  • Reason for return
  • Photos (if the item is damaged or incorrect)

Email: support@*****.com*

Phone: *+91 **********

5. Return Approval

Once we receive your request, our team will review it.

If approved, we will provide instructions for pickup or return shipping.

Please do not send products back without approval.

6. Return Pickup

If pickup service is available in your area:

  • Our courier partner will collect the package.

If pickup is unavailable:

  • You may be asked to ship the product to our return address.

Return Address:

City: ********

State: ********

PIN: ******

 

7. Replacement Policy

Eligible products may be replaced if:

  • The wrong product was delivered.
  • The item is damaged.
  • There is a manufacturing defect.
  • A size exchange is approved (if applicable).

Replacement is subject to stock availability.

8. Refund Policy

After the returned item passes our quality inspection:

  • Refunds will be processed within 5–7 business days*.
  • Refunds will be credited to the original payment method.

For Cash on Delivery orders, refunds will be processed to the bank account or UPI details provided by the customer.

9. Return Shipping Charges

If the return is due to:

  • Our mistake (wrong item, damaged item, defective product), return shipping charges will be borne by Guggu Buggu.

If the return is due to customer preference (where applicable), return shipping charges may apply.

10. Damaged or Incorrect Products

If you receive a damaged or incorrect item:

  • Do not remove the tags.
  • Take clear photos of the product and packaging.
  • Contact us within 24 hours of delivery.

This helps us process your request quickly.

11. Cancellation Policy

Orders can be cancelled before they are shipped.

Once dispatched, cancellation requests may not be accepted.

12. Exceptions

Guggu Buggu reserves the right to refuse returns if:

  • The returned product fails quality inspection.
  • The item has been used or washed.
  • Tags are missing.
  • The return request does not meet this policy.

13. Changes to This Policy

We may update this Return & Replacement Policy from time to time.

Any changes will be posted on this page with the revised “Last Updated” date.

14. Contact Us

If you have any questions regarding returns or replacements, please contact us.

Guggu Buggu

📧 Email: support@*****.com*

📞 Phone: *+91 **********

📍 Address:

City: ********

State: ********

PIN: ******